FAQ

The main material of our product is wood. We also combine our main product with many other materials available, such as leather and metal to produce a desirable product.

We have several kinds of finishing procedure. Start from basic wooden finishing until food grade finishing.

You can email us to request our e-catalogue and other enquiry, or simply download from our website.

Please feel free to contact us on email or Whatsapp. Aside from that, we also sell our product through our Instragram @nebulacraftwork.

If you have already prepared a design for the desired product, you are absolutely free to send us your design. We are also open for discussion, should you need any help for the design.

You should receive an order confirmation via email when we have received your order and another email for artwork approval.

Since all of our products are handmade and custom made, certain MOQ will be applied. For handicraft items our MOQ are: Small handicraft articles (e.q bird decorations, coaster etc ) the MOQ is 24 pcs/article. Another handicraft items the MOQ is 12 pcs/article. Furniture collections and big/exclusive handicraft no MOQ applied.

Yes of course, you can order in multiple articles in 1 order.

All of our products are handmade and custom made, that would make the price varies. We would be very glad to discuss your enquiry and provide the price accordingly.

Yes, for large quantities and full container we will give best price in fob price .

Absolutely. We are more than happy to receive your overseas order. The delivery methods are flexible, you can use your preferable shipping agent or let us arrange it for you.

We accepts T/T, and Debit cards. With term 40% deposit, balance after production is finished and has passed the QC. For full container order the payment term : 40% deposit , balance against original shipping documents.